Rumi Slots Privacy Policy – Your Data, Your Rights

1. About This Policy

This Privacy Policy describes how Rumi Slots ("we", "us", "the platform") collects, processes, stores, and protects the personal information of players and website visitors in connection with the use of rumislots.click and any associated services. It applies to all registered account holders, individuals who browse the website without registering, and anyone who contacts Rumi Slots through any communication channel.

Rumi Slots is committed to handling personal data responsibly. We collect only what we need, use it only for the purposes stated in this policy, and never share it with parties who have no legitimate reason to access it. This policy is written to be read and understood — not to obscure what we do with your information.

By using the Rumi Slots platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the wider Rumi Slots Terms and Conditions. If you do not agree with how we handle your data, please discontinue use of the platform and contact us to request account closure.

2. Data We Collect

Rumi Slots collects personal data through several channels — directly from you when you register and use the platform, automatically through your interactions with the website, and from third-party verification services where required by law.

Information you provide directly:

• Full legal name (as it appears on your CNIC or passport)
• Date of birth
• Pakistani mobile number
• Residential address
• Email address
• CNIC number and a copy of the document when identity verification is required
• Payment account details — Easypaisa mobile number, JazzCash number, NayaPay/SadaPay ID, bank account number for IBFT, or Visa/Mastercard details
• Communications you send to our customer support team

Information collected automatically:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser information
• Session data — pages visited, time spent, features used, and betting or gaming activity
• Cookie identifiers and similar tracking technology data (see Section 7)
• Login timestamps and frequency of access

3. How We Use Your Data

Every piece of data Rumi Slots collects has a specific, documented purpose. We do not collect data speculatively. The following table sets out the primary uses of personal data on the Rumi Slots platform:

Rumi Slots does not use personal data to make automated decisions that have legal or similarly significant effects on you without human review. Fraud-flagging systems may temporarily restrict account activity, but all such cases are reviewed by a member of our compliance team before permanent action is taken.

4. Legal Basis for Processing

Rumi Slots processes your personal data on the following legal bases:

• Contract performance: Processing required to create and maintain your account, execute transactions, and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable regulations, including identity verification requirements, anti-money laundering obligations, and responsible gaming duties.
• Legitimate interest: Processing for fraud prevention, platform security, and general service improvement — where those interests do not override your privacy rights.
• Consent: Processing for optional purposes such as promotional email communications. You may withdraw consent at any time by contacting support@rumislots.click or updating your account notification settings.

Where processing is based on your consent, withdrawing that consent does not affect the lawfulness of any processing that took place before the withdrawal, and it does not affect processing carried out on other legal bases.

5. Payment Data

All financial transactions at Rumi Slots are conducted in Pakistani Rupees (PKR). We process deposits and withdrawals through the following local payment channels: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard cards issued by Pakistani banks.

When you make a deposit or request a withdrawal, Rumi Slots collects the minimum payment information necessary to process that transaction. For mobile wallet payments via Easypaisa or JazzCash, this means your registered mobile wallet number. For bank transfers, this means your IBAN or account number. For card payments, card details are processed through a certified payment gateway and are not stored on Rumi Slots servers.

Transaction records — amounts, dates, and payment method identifiers — are retained as part of your account history for fraud prevention and regulatory compliance purposes. These records are not shared with third-party marketers under any circumstances.

6. Identity Verification (KYC)

Rumi Slots is required to verify the identity of players before processing withdrawals above certain thresholds, and in some cases before activating a new account. This Know Your Customer (KYC) process is a standard regulatory requirement for online gaming and financial services platforms in Pakistan and internationally.

During KYC, you may be asked to provide:

• A clear photograph or scan of your CNIC (front and back)
• A selfie or photograph confirming your identity
• Proof of address — such as a utility bill or bank statement dated within the last three months
• Proof of payment method ownership — such as a screenshot of your Easypaisa or JazzCash account showing your registered name

KYC documents submitted to Rumi Slots are processed by our compliance team and stored securely. They are used solely for identity verification and anti-fraud purposes. KYC documents are not shared with third parties except where legally required — for example, in response to a valid request from a Pakistani regulatory or law enforcement authority.

Rumi Slots will acknowledge your KYC submission within 24 hours and aims to complete the review within 48 hours. If additional documentation is required, we will contact you directly at the email address registered to your account.

7. Cookies & Tracking

Rumi Slots uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored in your browser. It does not give us access to your device or any personal information beyond what you choose to share with us.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and bet slip data. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings such as preferred language, odds format, and display preferences across sessions.
• Analytics cookies: Collect anonymised data about how visitors use the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and does not identify individual players.
• Performance cookies: Help us identify and fix technical issues by tracking error rates and page load times.

Rumi Slots does not use third-party advertising or retargeting cookies. We do not participate in any cross-site tracking networks or share browsing behaviour data with advertising platforms. Your on-site behaviour at Rumi Slots is not used to serve you targeted advertising on other websites.

8. Data Sharing

Rumi Slots does not sell, rent, lease, or trade your personal information to any third party. Full stop. This applies to all categories of personal data including your name, contact details, CNIC information, payment details, betting history, and usage data.

There are limited circumstances in which Rumi Slots shares personal data with third parties, and these are described below:

• Payment processors: Your payment account information is shared with the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT networks, or card processing gateway) solely for the purpose of executing your requested transaction.
• Identity verification services: Where automated document verification tools are used, CNIC image data may be processed by a certified third-party verification service. Such services are bound by strict data processing agreements with Rumi Slots.
• Legal and regulatory requirements: Rumi Slots will disclose personal data to Pakistani regulatory authorities, law enforcement agencies, or courts when required to do so by a valid legal process. We cannot refuse lawfully-issued requests.
• Platform infrastructure providers: Server hosting, database management, and security services are provided by third parties under strict contractual obligations that prevent them from accessing or using player data for any purpose other than providing the infrastructure service.

All third parties who process data on behalf of Rumi Slots are subject to data processing agreements that require them to handle your information in accordance with applicable data protection standards and this policy.

9. Data Retention

Rumi Slots retains personal data only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes. The following retention periods apply:

• Active account data: Retained for the lifetime of your Rumi Slots account plus a minimum of five years following closure, in line with standard financial record-keeping requirements.
• Transaction records: PKR transaction history is retained for a minimum of seven years from the date of each transaction to satisfy regulatory and anti-money laundering record-keeping obligations.
• KYC documents: Identity verification documents including CNIC scans are retained for five years following the closure of your account or the last regulated transaction, whichever is later.
• Support communications: Customer support correspondence is retained for three years from the date of the interaction.
• Analytics data: Anonymised and aggregated analytics data is retained indefinitely as it cannot be used to identify any individual player.

At the end of the applicable retention period, personal data is securely deleted or anonymised. Secure deletion means the data cannot be reconstructed through any reasonable means.

10. Security Measures

Rumi Slots takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
• Encryption at rest for all databases containing personal or financial data
• Access controls: Only authorised Rumi Slots staff with a documented need can access personal data. All access is logged and audited.
• Two-factor authentication available for player accounts to prevent unauthorised login
• Regular security audits and penetration testing of platform infrastructure
• Incident response procedures: In the event of a data breach, we will notify affected players and relevant authorities within the timeframes required by applicable regulations

While Rumi Slots takes all reasonable precautions, no online system can guarantee absolute security. You play an important role in protecting your own account — keep your password strong and unique, do not share your login credentials, and notify us immediately if you suspect unauthorised access at support@rumislots.click.

11. Your Rights Over Your Data

As a Rumi Slots player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting support@rumislots.click with your account details and a description of your request. We will respond within 30 days.

12. Children and Minors

Rumi Slots is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under 18 years of age. Our registration process includes an age declaration, and identity verification procedures are designed to detect and reject registrations from minors.

If Rumi Slots becomes aware that a player has provided false age information during registration and is in fact under 18, the account will be immediately closed, all transactions will be voided, and any deposited funds will be returned to the payment method of origin after verification. We do not retain personal data of minor-aged individuals beyond what is strictly necessary to process that refund.

If you are a parent or guardian and believe a minor has registered an account at Rumi Slots, please contact us immediately at support@rumislots.click so we can investigate and take appropriate action.

13. Changes to This Policy

Rumi Slots may update this Privacy Policy from time to time to reflect changes in our practices, applicable regulations, or the services we offer. When material changes are made, we will notify registered players via the email address linked to their account and update the "Last Updated" date at the top of this page.

We encourage players to review this policy periodically. Continued use of the Rumi Slots platform after a change has been notified constitutes acceptance of the revised policy. If you do not agree with any change, you should stop using the platform and contact us to close your account.

Minor changes such as formatting corrections, clarifications, or removal of outdated information may be made without specific notification, but the "Last Updated" date will always reflect the most recent version.

14. Contact Us

For any privacy-related questions, requests to exercise your data rights, or concerns about how Rumi Slots handles your personal information, please reach out through the following channels:

Rumi Slots takes all privacy requests seriously. We will confirm receipt of your request, verify your identity before actioning it, and keep you updated throughout the process.